MyHorizon app

Who we are? 

We are Horizon Housing Association, Leving House, Fairbairn Place, Livingston, EH54 6TN, the operator of ‘MyHorizon’.  We are responsible for the processing as well as the protection of your personal data submitted through MyHorizon.  

 

What is MyHorizon?  

MyHorizon is an application which allows you to record a number of service requests relating to your tenancy with Horizon, provide access to your information stored on our housing management system relating to your rent, payments and repairs.  

Info This privacy notice was reviewed 29 August 2024.

The type of information we collect from you

We do not process any of your personal data when you first download the MyHorizon app.  The app acts as a way for you to access the personal data held in our housing management system to manage your tenancy with us. 

When you first open the MyHorizon app, you will be asked if we can collect anonymous statistics about usage of the app.  We use the anonymised information to identify how many people are using the app and what types of service requests they are making. 

When you log into the app will display the following categories of personal data:  

  • Full name 
  • Full address including postcode  
  • Telephone number 
  • Email address
  • Tenancy reference number 

How do we get your personal information and why we have it

MyHorizon is a window to information held on Horizon's housing management system and we process your personal data to allow you to access this information in an easily accessible and mobile-friendly format.   

The personal information we process is provided to us directly by you and it helps to manage your tenancy. For more information about how Link processes your personal data please visit  Privacy notices | Horizon Housing (verseonecloud.com)   

We use the information that you provide via the app to deal with any service requests or questions you submit.  The app also allows you to update your existing information, like your telephone number or to add any new members to your  household.  

We may share this information with staff within the organisation, DWP or the local authority for your area

How we store your personal information

Your information is securely stored as part of our housing management system. 

How long we keep your personal information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

To view how long we keep your personal data, please visit our retention schedule here.

Data Protection Officer

You can also contact our data protection officer at  datamanagement@linkhaltd.co.uk  or by post to Link House, 2c New Mart Road, Edinburgh EH14 14L.

Your rights

The right to access your personal data

You can submit a Subject Access Request to access the personal data that Horizon holds about you. You can do this by writing to:

Managing Director or Company Secretary

Horizon Housing Association

Leving House

Fairbairn Place

Livingston

West Lothian

EH54 6TN

Or emailing: business@horizonhousing.org

Horizon will then have 30 days to respond to your request. As part of the subject access request process we will ask for two forms of identification to be submitted before any information is released.

The right to rectification

If any of the personal data we hold about you is wrong, you have the right to ask us to correct it.

The right to erasure

You may request that Horizon erase any of your personal data that is processed by us. This is also known as the ‘right to be forgotten’. Please note that this is subject to a number of exemptions and so is not an absolute right.

The right to restrict processing

If you believe that we are processing personal data unlawfully, where it is no longer needed or think that the personal data held is inaccurate you can ask us not to process that personal data.

The right to object

You have the right to object to our processing of your personal data. However, if Horizon can demonstrate that there is an appropriate ‘condition of processing’ in place then we may refuse to stop processing your personal data.

The right to data portability

You can ask us to pass on the personal data we hold about you to a third party, where you have provided that personal data to us and we have been processing it to deliver a service to you.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.  

Please contact us at datamanagement@linkhaltd.co.uk if you wish to make a request.  

 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at Link House, 2c New Mart Road, Edinburgh EH14 1RL or by email at datamanagement@linkhaltd.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.  

The ICO’s address:              

Information Commissioner’s Office
Wycliffe House
Water Lane
WILMSLOW
Cheshire
SK9 5AF 

Helpline number: 0303 123 1113  

ICO website:  https://www.ico.org.uk