Read our latest tenant and complaints reports
We have published our 2026 Horizon Tenant Report Card and our 2026 Horizon Valuing Complaints Report Card.
We have reported on:
- our relationship with you;
- housing quality and maintenance;
- neighbourhood and community;
- access to housing and support; and
- value for money.
We have also included:
- how we compare with national averages;
- our previous performance; and
- the actions we are taking to improve performance.
The information we report on is on the Scottish Housing Regulator’s website. The website also has a comparison tool to find out how other landlords perform.
If things go wrong, we want to put them right. An annual valuing complaints report is also available, which provides you with information on complaints received and actions we’ve taken to improve our complaints handling.