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Latest Horizon news

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Read our latest tenant and complaints reports

We have published our 2024 Horizon Tenant Report Card.pdf and our 2024 Horizon Complaint Report Card.pdf [pdf]. Our performance report is based on our 2023/24 Annual Return on the Charter (ARC)&...

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Customer call recording

We are introducing customer call recording to monitor and improve the customer experience.  We use telephone call recordings for:    Monitoring the quality of calls Staff trai...

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Lorna Cameron's 35-year career reaches its summit

Horizon Housing Association Chief Executive Lorna Cameron’s influential career in housing draws to a close later this year when she retires from her current role in November. A respected advoca...