Publication scheme
Link has adopted the Scottish Information Commissioner’s Model Publication Scheme making information about under nine separate classes below. If you can’t find what you’re looking for you can submit a Freedom of Information request by clicking here.
This page was last reviewed and updated on 18 April 2024
Click on the + to expand each information class to view the information published by Link.
Class 1: About Horizon
Who we are
Location and opening arrangements
About our governing body
About our staff
Governance documents and corporate policies
- Rules and Articles
- Standing Orders
- Code of Conduct for Staff
- Code of Conduct for Governing Board Members
- Entitlements, Payments and Benefits Policy
- Register of Interests
- Health and Safety Policy Statement of Intent
- Sustainability Policy
- Valuing Complaints Policy
- Whistleblowing Policy
Relationship with regulators
- Regulation Plan with the Scottish Housing Regulator
- Landlord Report
- Assurance Statement
- Statement of being subject to regulation by OSCR and charity number
- Annual Return on the Charter submission to the Scottish Housing Regulator
- Audited Financial Accounts (AFS) 2022-2023
- Internal and external audit arrangements
Class 2: How we deliver our functions and services
How to use our services
- List of services provided
- How to report a repair
- Right to repair information
- How to apply for a house
- How to get information about tenancy support
- How to get involved
- How to speak to a housing officer
- How we consult with tenants and other customers
- How to make a complaint
Policies and procedures
- Allocations Policy
- Adaptations Policy
- Anti-social Behaviour Policy
- Asbestos Management Policy
- Asset Management Policy
- Customer Service Standards
- Data Protection Policy
- Domestic Abuse Policy
- Equity Diversity and Inclusion Policy
- Estate Management Policy
- Horizon Lettings Policy
- Leased Accommodation Policy
- Prevention of Arrears and Debt Management Policy
- Procurement Policy
- Risk Management Policy
- Repairs Policy
- Resident Participation Policy
- Tenancy Sustainment Policy
- Water Management Policy
Class 3: How we take decisions and what we have decided
Governing body meetings
Consultation and participation
Class 4: What we spend and how we spend it
Our accounts and budgets
- Our annual accounts
- Budget allocation to key services
- Quarterly budget statements
- Quarter 3 2020-2021 Management Accounts
- Quarter 4 2020-2021 Management Accounts
- Quarter 1 2021-2022 Management Accounts
- Quarter 2 2021-2022 Management Accounts
- Quarter 3 2021-2022 Management Accounts
- Quarter 4 2021-2022 Management Accounts
- Quarter 1 2022-2023 Management Accounts
- Quarter 2 2022-2023 Management Accounts
- Quarter 3 2022-2023 Management Accounts
Our programme of work and projects
Spending relating to staff and governing body
Class 5: How we manage our human, physical and information resources
Human resources
- Recruitment and Selection Policy
- Disciplinary Policy
- Grievance and Dignity at Work Policy
- Performance Management, Pay and Reward Policy
- Learning and Development Policy
Physical resources
Information resources
Class 6: How we procure goods and services from external providers
Our contractors and suppliers
- Information about our key service delivery contractors who carry out
- responsive repairs
- landscape repairs
- planned/ cyclical maintenance
Our procurement
Class 7: How we are performing
Performance documents
- Annual report
- Performance standards
- Key Performance Indicators
Class 8: Our commercial publications
This information class is not applicable to Horizon.
Class 9: Our open data
This information class is not applicable to Horizon.