MyHorizon app
As of April 2023, the MyLink, MyHorizon and MyLarkfield apps are being moved to an improved system. Unfortunately, there is a known fault meaning the apps may not work on, or be downloaded to, newer Android phones or phones running Android version 12.0.0_r46 . We are working with our supplier to resolve this as soon as possible. Apologies for any inconvenience caused. If you are having problems with the app, there are still a variety of ways you can get in touch with us. Please visit www.horizonhousing.org/contact-us/ to find out more.
Who we are?
We are Horizon Housing Association, Leving House, Fairbairn Place, Livingston, EH54 6TN, the operator of ‘MyHorizon’. We are responsible for the processing as well as the protection of your personal data submitted through MyHorizon.
What is MyHorizon?
MyHorizon is an application which allows you to record a number of service requests relating to your tenancy with Horizon, provide access to your information stored on our housing management system relating to your rent, payments and repairs.
The type of information we collect from you
We do not process any of your personal data when you first download the MyHorizon app. The app acts as a way for you to access the personal data held in our housing management system to manage your tenancy with us.
When you first open the MyHorizon app, you will be asked if we can collect anonymous statistics about usage of the app. We use the anonymised information to identify how many people are using the app and what types of service requests they are making.
When you log into the app will display the following categories of personal data:
- Full name
- Full address including postcode
- Telephone number
- Email address
- Tenancy reference number
How do we get your personal information and why we have it
MyHorizon is a window to information held on Horizon's housing management system and we process your personal data to allow you to access this information in an easily accessible and mobile-friendly format.
The personal information we process is provided to us directly by you and it helps to manage your tenancy. For more information about how Link processes your personal data please visit Privacy notices | Horizon Housing (verseonecloud.com)
We use the information that you provide via the app to deal with any service requests or questions you submit. The app also allows you to update your existing information, like your telephone number or to add any new members to your household.
We may share this information with staff within the organisation, DWP or the local authority for your area
How we store your personal information
Your information is securely stored as part of our housing management system.
How long we keep your personal information
We will only keep your personal information for as long as is necessary to manage your tenancy, and in line with our data retention schedule.
The personal information we process is provided to us directly by you and it helps to manage your tenancy. For more information about how Link processes your personal data please visit Privacy notices | Horizon Housing (verseonecloud.com)
Your rights
The right to be informed how your personal data is processed
This guide informs you how your data will be processed and sets out clearly Horizon's lawful basis for processing.
The right to access your personal data
You can submit a Subject Access Request to access the personal data that Horizon holds about you. You can do this by writing to:
Managing Director or Company Secretary
Horizon Housing Association
Leving House
Fairbairn Place
Livingston
West Lothian
EH54 6TN
Or emailing: business@horizonhousing.org
Horizon will then have 30 days to respond to your request. As part of the subject access request process we will ask for two forms of identification to be submitted before any information is released.
The right to rectification
If any of the personal data we hold about you is wrong, you have the right to ask us to correct it.
The right to erasure
You may request that Horizon erase any of your personal data that is processed by us. This is also known as the ‘right to be forgotten’. Please note that this is subject to a number of exemptions and so is not an absolute right.
The right to restrict processing
If you believe that we are processing personal data unlawfully, where it is no longer needed or think that the personal data held is inaccurate you can ask us not to process that personal data.
The right to data portability
You can ask us to pass on the personal data we hold about you to a third party, where you have provided that personal data to us and we have been processing it to deliver a service to you.
The right to object
You have the right to object to our processing of your personal data. However, if Horizon can demonstrate that there is an appropriate ‘condition of processing’ in place then we may refuse to stop processing your personal data.
Rights in relation to automated decision-making and profiling
You have the right not to be subject to a decision solely based on automated processing. If a decision is made by an automated process you may ask Horizon to have the decision investigated by a member of staff.
How to action your rights under Data Protection legislation
If you wish to object to the use of your personal data, would like to restrict processing or have data rectified, please contact business@horizonhousing.org.
The right to complain to the ICO
If you have a concern about the way Horizon is processing your personal data, you may raise a complaint with the Information Commissioner’s Office.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
Marketing
We will never share or sell your personal data to a third party for marketing purposes.
Security
Electronic information that contains personal information is kept in secure systems. Laptop computers and other devices which may be taken out of the office are encrypted and password protected. Any paper files containing personal information are stored in locked filing cabinets.