Help to pay
If you can’t pay your rent or you have difficulties paying, please call us straight away.
We understand that everyone can have money problems from time to time and struggle to pay their bills.
We can provide advice, information and support to help you through any difficulties you are facing. If we can’t help we will signpost you to people who can.
Don't ignore your rent arrears
If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.
Remember paying your rent is not an option - it is a condition of your tenancy agreement that you pay your rent on time. Even if you receive Housing Benefit to cover all or part of your rent, it is still your responsibility to make sure it is paid to us.
If you are in arrears
- Don’t ignore the problem
- Don’t ignore our letters or telephone calls regarding rent arrears
- Don’t borrow money from door-to-door or payday lenders
How we can help
If you fall behind with your rent payments contact us as soon as you can. It is really important you take action immediately by paying what you owe or contacting us to discuss the matter.
We can speak to you on the telephone or come to visit you at home at a time suitable for you (we even offer appointments up to 6pm on week nights).
Our housing management team are trained to deal with rent arrears in a friendly, confidential and supportive way. They will help you:
- Agree an affordable payment plan with you which allows you to pay your arrears in instalments
- Help you with a claim for Housing Benefit
Legal action and eviction
Paying the rent must be a priority for your budget. If rent arrears build up and you break arrangements to repay them we will take legal action against you. This may lead to your eviction, but only as a last resort. We will do all we can to help you, and give you advice and information. You must keep in contact with us and tell us what you will do to repay the arrears
Our rent arrears and legal action leaflet contains further information.
Other help and advice
We can also refer you to our in-house Tenancy Sustainment Service who can provide advice and assistance, not just on benefits, but a whole range of matters. The Tenancy Sustainment team can also help you to access funding in emergency situations, allowing you to prioritise your rent. They can also refer you to local money advice services to help you deal with any debt you may have.
There are other agencies which provide free assistance to help you deal with your debts – you can search for these on the Scottish Government’s Financial Health Service website.