Your rent is due every month and should be paid in advance on or before the 1st of the month.
We use the money we collect to provide services such as repairs and improvements to your home.
Ways to pay
- Over the telephone
You can pay by credit or debit card over the phone. Make sure you have your allpay reference number to hand.
Call us on 0330 303 0089
Call allpay on 0330 041 6497
- Using the allpay app
You can also download the allpay app onto your mobile phone to make payments this way.
Pay over the internet using either a debit or credit card on the allpay website. Make sure you have a note of your allpay reference number. Remember to quote your name and reference number with each payment.
- Direct Debit
Paying by Direct Debit is worry free and ensures your rent is paid each month. Payment is taken directly from your bank account. This is now a completely paperless process and can be set up over the phone using your account number and sort code.
- Standing Order
This is arranged directly with your bank so that payment is taken directly from your bank account. We can provide you with a form which is returned to your bank to set it up.
- In person
- At a “Paypoint”:You can use your plastic payment card to pay your rent at any shop or outlet where you see the “Paypoint” logo.
- At the Post Office: You can use plastic payment card to pay your rent at any Post Office.
You can pay by cheque at Horizon’s office, or you can post the cheque to us. Please make cheques payable to Horizon Housing Association Ltd.
Help to pay your rent
We understand everyone can have money problems from time to time and struggle to pay their bills.
Our tenancy sustainment team can provide advice, information and support to help you through any difficulties you are facing by helping you:
- agree an affordable payment plan with you which allows you to pay your arrears in instalments
- with a claim for Housing Benefit
If the team can't help, they will signpost you to people who can. You can contact our tenancy sustainment team on 0330 303 0089.
Don't ignore your rent arrears.
If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.
Remember paying your rent is not an option - it is a condition of your tenancy agreement that you pay your rent on time. Even if you receive Housing Benefit to cover all or part of your rent, it is still your responsibility to make sure it is paid to us.
If you are in arrears, don't:
- Ignore the problem.
- Ignore our letters or telephone calls regarding rent arrears.
- Borrow money from door-to-door or payday lenders.
Legal action and eviction
Paying the rent must be a priority for your budget. If rent arrears build up and you break arrangements to repay them we will take legal action against you.
This may lead to your eviction, but only as a last resort. We will do all we can to help you, and give you advice and information. You must keep in contact with us and tell us what you will do to repay the arrears.
Our rent arrears and legal action leaflet contains further information.
Other help and advice
There are other agencies which provide free assistance to help you deal with your debts – you can search for these on the Scottish Government’s Financial Health Service website.