Your rent

Your rent is due every month and should be paid in advance on or before the 1st of the month.

We use the money we collect to provide services such as repairs and improvements to your home.

Ways to pay

By phone
Using the allpay app
Direct Debit
Standing Order
In person

Help to pay your rent

We understand everyone can have money problems from time to time and struggle to pay their bills.

Our tenancy sustainment team can provide advice, information and support to help you through any difficulties you are facing by helping you:

  • agree an affordable payment plan with you which allows you to pay your arrears in instalments
  • with a claim for Housing Benefit

If the team can't help, they will signpost you to people who can. You can contact our tenancy sustainment team on 0330 303 0089.

Don't ignore your rent arrears.

If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.

Remember paying your rent is not an option - it is a condition of your tenancy agreement that you pay your rent on time.  Even if you receive Housing Benefit to cover all or part of your rent, it is still your responsibility to make sure it is paid to us.

If you are in arrears, don't:

  • Ignore the problem.
  • Ignore our letters or telephone calls regarding rent arrears.
  • Borrow money from door-to-door or payday lenders.

Legal action and eviction

Paying the rent must be a priority for your budget. If rent arrears build up and you break arrangements to repay them we will take legal action against you.

This may lead to your eviction, but only as a last resort. We will do all we can to help you, and give you advice and information. You must keep in contact with us and tell us what you will do to repay the arrears.

Our rent arrears and legal action leaflet contains further information.

Other help and advice

There are other agencies which provide free assistance to help you deal with your debts – you can search for these on the Scottish Government’s Financial Health Service website