How to report a repair

You can report a repair in a number of ways. Remember the more information you can give us about the repair the better.

During office hours

If the repair is an emergency and there is a risk to your safety or serious damage to the property it is important you call us on 0330 303 0089 straightaway.

If the repair is routine you can:

  • Call us on 0330 303 0089.
  • Report your repair online.
  • Write to us at Horizon Housing Association, Leving House, Fairbairn Place, Livingston, EH54 6TN.

Out-of-hours emergencies

If you have an emergency repair and need to report it when the office is closed please call:

  • 0330 303 0089 for any gas, heating and hot water emergencies.
  • 0800 783 7937 for any other emergencies.

Please note that if our emergency contractors are called out for a repair that is not an emergency you will have to pay for the cost of the call out.