How to report a repair
You can report a repair in a number of ways. Remember the more information you can give us about the repair the better.
During office hours
If the repair is an emergency and there is a risk to your safety or serious damage to the property it is important you call us on 0330 303 0089 straightaway.
If the repair is routine you can:
- Call us on 0330 303 0089.
- Report your repair online.
- Write to us at Horizon Housing Association, Leving House, Fairbairn Place, Livingston, EH54 6TN.
If you have an emergency repair and need to report it when the office is closed please call:
- 0330 303 0089 for any gas, heating and hot water emergencies.
- 0800 783 7937 for any other emergencies.
Please note that if our emergency contractors are called out for a repair that is not an emergency you will have to pay for the cost of the call out.