How to report a repair
You can report a repair in a number of ways. Remember the more information you can give us about the repair the better.
During office hours
If the repair is an emergency and there is a risk to your safety or serious damage to the property it is important you call us on 0330 303 0089 straightaway.
If the repair is routine you can:
- Call us on 0330 303 0089
- Report your repair online
- Write to us at Horizon Housing Association, Leving House, Fairbairn Place, Livingston, EH54 6TN
Out-of-hours emergencies
If you have an emergency repair and need to report it when the office is closed please call:
-
0800 783 7937
Please note that if our emergency contractors are called out for a repair that is not an emergency you will have to pay for the cost of the call-out.
