Covid-19 service information
Tenant and staff safety is our priority and we're following Scottish Government and NHS Scotland advice.
We’re working safely for our customers
The Scottish Government has lifted most restrictions affecting our services, however, everyone should continue to act carefully and remain cautious, and we continue to review our working practices to ensure safety of our customers and staff.
Whilst the numbers of cases of Covid-19 are dropping, we are still seeing a significant impact from staff and contractors having to isolate as a result of being positive or as a close contact of a positive case.
We will communicate any changes to our services with you and signpost these on this page.
Repairs service update – 22 March 2022
We would like to thank customers for their patience with regards to delayed repairs due to covid restrictions and supply shortages, and apologise for any inconvenience this has caused.
We are back to delivering a full repairs service, however, appointments for routine repairs may be outwith the 10 day target timescales, there are also a number of repairs appointments being cancelled and re-scheduled at short notice.
This is due to Link Property operatives and sub-contractors being advised to self-isolate. There is also a general shortage of materials like timber, plasterboard and general building supplies.
If we have to cancel your repair at short notice, we will attempt to contact you on the number we hold for you to arrange a new appointment, therefore, it is important you update us of any changes to your contact number.
You can update your contact details by calling 0330 303 0089 or on the MyHorizon tenant app.
Thank you for your continued patience and understanding.
Reporting repairs
You can report a repair on our website, through the tenant app or by calling 0330 303 0089 (option 2).
When reporting any repair |
If you have previously reported a repair or if you are reporting a repair for the first time, you will be asked by the repairs administrators to confirm:
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What you need to do |
When our operatives are working in your home, everyone in the household must:
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What we will do |
While our operatives are in your property, they will:
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Communal areas
A number of our properties have shared/communal areas. Scottish Government good practice guidance applies to use of these areas. Please speak to a member of staff on site if you would like to find out more.