Horizon Tenant Satisfaction Survey
At Horizon Housing Association we really want to provide an excellent service to all our tenants. We believe it’s important to treat each person as an individual and respond effectively to you and your community’s needs.
Tenant Satisfaction and Equality Questionnaire
At Horizon Housing Association we really want to provide an excellent service to all our tenants. We believe it’s important to treat each person as an individual and respond effectively to you and your community’s needs.
So, to help us do this, please could you undertake this survey for us? Its aim is to gather information that will help us understand how satisfied you are with our services, so that we can design our services and properties to suit all tenants’ needs and identify any barriers that tenants may have when accessing our services.
Taking part is completely voluntary but we hope you will take the time to take part. The information we are collecting, and your feedback is important to us - it really does make a difference to how we deliver services for you.
Our survey is open until Friday 23 June 2023, to take part you can:
- Complete the survey through SurveyMonkey, by visiting this link: https://www.surveymonkey.co.uk/r/3L33WWW
- Speak to us on 0330 303 0089 or at e-mail@horizonhousing.org
The survey can be entirely confidential, if you wish, and will be treated in accordance with the General Data Protection Regulations. None of the information you provide will be shared with anyone else without your permission. You can decide what information you want to give and how you want it to be reported back to us.
We’ll then use the results to improve how we currently work and shape the way we will deliver services in future.
In 2021 60% of our tenants responded to our survey – the more responses we get, the better we can work for you. So please take part and have the chance to win a £50 voucher!
‘Horizon Tenant Equalities Form’
We would also like you to complete the ‘Horizon Tenant Equalities Form’ to help us understand the needs of tenants and support them in the best way in future. The form is completely anonymous and your support in completing it will be really appreciated.
If you have any questions about any aspect of the survey process, please contact us on 0330 303 0089 or email us at e-mail@horizonhousing.org