Coronavirus information and advice

Tenant and staff safety is our priority and we're following Scottish Government and NHS Scotland advice.

What does this mean for you as a tenant?

If we are short staffed, we won’t be able to provide a full service. If this happens, we’ll keep you updated through our website (this page), social media accounts and on our telephone answering service 0330 303 0089.

If you, or someone in your household, is unwell with symptoms and are self-isolating

Please let us know immediately by calling 0330 303 0089. We’ll put a temporary note on our system to make sure staff and contractors don’t visit you during this period. We need to reduce the risk to staff and contractors whenever possible. 

If staff arrive at your household unaware you, or a family member, is unwell with symptoms and are self-isolating

If we don’t know about your situation and arrive at your property to find you, or any members of your family, have the virus or are self-isolating, we won’t come into your home. We’ll also put a temporary note on our system to make sure staff and contractors don’t visit you during this period. Please let us know when you (and all other people who live in your property) are clear of symptoms.

Response times for our enquiries, complaints and customer services teams will be slower as we focus on emergency contacts.

Housing team
Money and benefit advice
Housing allocations and applications
Housing repairs
Paying your rent
MyHorizon app
General enquiries

FAQs for claiming benefits during the COVID-19 outbreak

Please note: This guidance is primarily for Horizon tenants and only Horizon tenants can access our internal advice services.

1. I work full time and my employer has advised me to self-isolate for 14 days. Am I entitled to claim any benefits?
2. I have lost my job/been laid of temporarily with no income. Can I claim anything?
3. How do I make a claim to Universal Credit (UC)?
4. When will I receive my first Universal Credit payment?
5. I have no money to keep me going until I get a payment from Universal Credit. What do I do?
6. Will I need to attend the Job Centre if I am self- isolating for any claims I make to benefits?
7. I am self-employed and due to current situation have no work or I am having to self- isolate, what can I claim?
8. I work a zero hour contract. If I self-isolate will I get SSP?
9. I am on partial housing benefit due to my earnings, but my income has reduced/stopped. How do I make up the difference to pay my rent?
10. I am currently on Universal Credit and my income has reduced/stopped. How will Universal Credit know?
11. I am in receipt of Personal Independence Payment or Employment and Support Allowance and I completed a review form recently. Will I be called in for a face to face medical assessment?
12. I feel like my situation is critical, I have no one to assist and I don’t know where to turn for help.
13. What if I am working and receiving Housing Benefit, Working Tax Credit, or Child Tax Credit.
14. My employer has advised me not to come in to work but has not made me redundant.
15. My child receives free school meals, what will happen now the schools are closed?
16. I am really worried about getting into debt with my bills and who should I pay first.
17. I can't afford to pay my debt due to coronavirus as I've lost some or all my income. What can I do?
18. If I get or a freeze on any payments or an increased credit limit due to coronavirus will my credit rating be affected?
19. I have received a letter from the Scottish Government advising I am in the “shielding” group. What help can I receive?