Void Policy

This policy outlines our approach to managing void properties in order to meet tenant expectations, SHR and statutory requirements, and to minimise void times and lost income.

1. Voids are properties which are currently empty because a tenancy has ended and a new tenancy has not yet started.  Voids may arise due to formal termination of a tenancy, abandonment of a tenancy, the tenant transferring to another tenancy, eviction of the tenant or the tenant’s death.  

2. Because rent is not due on a void, it represents a loss and Horizon aims to keep this loss to a minimum whilst ensuring that a property is let to the right applicant as quickly as possible.  

3. Horizon aims to let every property to a household which is the best match for that property, and in particular, letting every wheelchair accessible property to a household whose needs require this level of space and adaptation, generally households which include a wheelchair user.  Although we seek to minimise rent loss, we also seek to maximise the best match for the property when allocating it.  This may mean that on occasion, we will hold a highly adapted property empty until it is allocated to an applicant best matched to the property.  

4. The purpose of this policy is to set out our approach when dealing with void properties to ensure that Horizon provides an efficient and customer focused service which: 

  • complies with regulatory and legislative requirements
  • ensures value for money in repairing void properties and achieving the re-let standard
  • balances the need to minimise rent loss whilst letting empty properties to the right applicant in terms of our allocations policy, so ensuring best use of the property
  • maximises customer satisfaction in relation to the standard of their new home
  • is consistent with our Asset Management Strategy.